Refund policy

At GavBus Pty Ltd, we are committed to ensuring your satisfaction with every purchase. This policy outlines your rights and our obligations regarding returns, refunds, and exchanges under Australian Consumer Law.

Proof of Purchase

Please retain a copy of your proof of purchase (e.g. receipt, invoice, or order confirmation email). This is required for any return, refund, or exchange.

Your Rights Under Australian Consumer Law

We fully comply with the Australian Consumer Law (ACL), which guarantees your right to a refund, replacement, or repair in the case of:

  • Major faults or defects
  • Products that are not of acceptable quality

For minor faults, we may offer a repair or replacement. For major faults, we have the right to request a refund or replacement.

Change of Mind

Please choose carefully. We do not offer refunds, exchanges, or credits for change-of-mind purchases, including but not limited to:

  • Ordering the wrong product
  • No longer needing the product
  • Finding a lower price elsewhere
  • Mistakenly purchasing an item

Clearance Items

All clearance items are final sale and cannot be returned or exchanged unless they are faulty or otherwise required to be refunded under Australian Consumer Law. Please ensure you review these items carefully before purchasing.

How to Request a Return

If you believe your item is faulty or does not meet its description, please contact us promptly with the following:

  • Your name and contact details
  • Description of the issue
  • Proof of purchase
  • Photos or video of the issue (if applicable)

Return Process

  1. The process starts with coming instore, gives as a call on (03) 5231 2347 or sending as a email to sales@gavbus.com.au with the above details.
  2. We will then complete our assessment of the item.
  3. Based on the outcome of our assessment, we will work with our suppliers to repair, replace, refund, or exchange the item as appropriate.

Please note: Do not return products without contacting us first. Unauthorised returns may not be accepted or processed.

Shipping Costs

  • If your product is deemed faulty, we will cover return shipping.
  • For all other returns (where accepted), return shipping costs are the responsibility of the customer.